Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@blancsnow.com. Please note that returns will need to be sent to 3183 ST KILDA EAST, VIC, 3183.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@blancsnow.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@blancsnow.com.

Shipping Policy

Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your delivery address and the location your order is fulfilled from. These details will be displayed before you complete your purchase.

Fulfilment Locations

Blanc Snow Apparel fulfills orders from two locations: Melbourne, Australia and our international warehouse in China. Your order will be dispatched from the location best suited to your destination and current stock availability. The fulfilment origin does not affect the quality of your order. All products are identical regardless of dispatch location.

Order Processing

Orders are processed and dispatched within the timeframe shown at checkout. Processing times may vary depending on product availability and fulfillment location. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delays

While we do our best to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, or adverse weather. Blanc Snow Apparel is not responsible for delays once your order has been dispatched.

International Shipping

We ship to select international destinations. Shipping rates and delivery timeframes for international orders are displayed at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched, tracking information will be provided via email. If you have any questions about your order, please contact us at orders@blancsnow.com.